Privacy Policy

Privacy & Cookie Policy
Infinex Healthcare Pty Ltd – Last updated November 2025

Your privacy matters deeply to us. Infinex Healthcare is a registered NDIS provider and we are committed to protecting your personal and health information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and the NDIS Code of Conduct.
 

1. Who We Are
Infinex Healthcare Pty Ltd
ABN: 13 671 696 487
Registered NDIS Provider
Email: admin@infinexhealthcare.com.au
 

2. What Information We Collect
We may collect:
• Name, date of birth, contact details
• NDIS number and plan details
• Health, disability, and support needs
• Emergency contacts and family information
• Information you submit via forms, emails, or phone calls
• Website usage data (via Google Analytics and basic cookies – see section 6)
 

3. How We Collect Information
• Directly from you or your plan nominee/support coordinator
• Through our website contact/booking forms
• From referral partners with your consent
• Automatically via cookies when you visit our site
 

4. Why We Collect & Use Your Information
Only for purposes you would reasonably expect:
• To assess suitability for our services
• To create and manage your individual support plan
• To deliver NDIS-funded supports safely and effectively
• To communicate with you and your support network
• To meet NDIS reporting and quality requirements
• To improve our website and services
 

5. Who We May Share Your Information
With Only when necessary and with strict safeguards:
• Your NDIS plan manager, support coordinator, or LAC
• Allied health professionals involved in your care
• Government bodies (NDIS Commission, Services Australia) as required by law
• Our staff and contractors bound by confidentiality agreements
We will never sell your information or share it for marketing purposes.
 

6. Cookies & Website Tracking
We use only essential and analytics cookies:
• Essential cookies – make the website work (e.g., form submissions)
• Google Analytics – anonymously tracks how visitors use our site so we can improve it No personal or health information is collected via cookies. You can disable cookies in your browser settings at any time.
 

7. Storage & Security
Your information is stored securely in Australia using encrypted, NDIS-compliant systems. We keep information only as long as required by law or for delivering your supports.
 

8. Your Rights
You can:
• Access or correct your personal information
• Withdraw consent (where applicable)
• Make a privacy complaint
Just contact us — we’ll respond within 30 days (often much sooner).
 

9. Data Breaches
If a breach occurs that may cause serious harm, we will notify you and the Office of the Australian Information Commissioner as required by law.
 

10. Changes to This Policy
We may update this policy from time to time. The latest version will always be posted here with the update date above.
 

Questions or Concerns? We’re here to help.
Email: admin@infinexhealthcare.com.au

Thank you for trusting Infinex Healthcare with your privacy.