FAQs

A community-first, culture-centered NDIS organisation that supports people to grow, belong, and thrive — not just receive “support hours.”

Your organisation is:

A Health & Wellbeing Community

Not a roster-driven support agency.

You run:

• Day programs

• Community events

• Life skills development

• Cultural and identity-building workshops

• Health, lifestyle, and wellbeing-based activities

• Education and vocational pathways

• Outreach programs

Accommodation (ILO & Concierge Living)

A Mentorship Organisation

You do not hire “support workers.”

Only:

• Mentors

• Coaches

• Wellbeing facilitators

• Mental health mentors

• Lifestyle leaders

• Community culture guides

Your team is trained to guide people, not supervise people.

A Cultural Connector

Your programs celebrate:

• Culture

• Identity

• Country

• Family

• Belonging

• Heritage

• Language

• Community pride

You are giving participants a place to belong, not just a place to attend.

A Growth-Focused Health Provider

Everything you offer is rooted in:

• Emotional wellbeing

• Personal development

• Purpose

• Skill-building

• Healthy living

• Relationships

• Strengths-based practice

• Trauma-informed practice

A. Community Engagement (Core Offering)

• Day Programs

• Evening Programs

• Weekend Adventures

• Social clubs & interest groups

• Creative & cultural workshops

• Community education

• Vocational and life design workshops

• Community health & wellbeing events

• Cultural celebration days

• Youth mentoring programs

• Skills labs (cooking, budgeting, fitness, hygiene, independence)

B. Outreach & Education

• School transitions

• Community programs

C. Accommodation (ILO + Concierge)

• Private apartments

• Shared community spaces

• Community connection inside the building

• Daily living coaching

• Healthy lifestyle training

“Support should feel like community, not care plans.”

• People grow when they belong.

• People thrive when they feel proud.

• People heal when they feel understood.

• People connect when their culture is celebrated.

• People achieve when they have mentors — not supervisors.

Your brand stands for:

• Culture

• Connection

• Community

• Growth

• Dignity

• Health & wellbeing

• Identity

• Future potential

To begin, contact our team via phone or our online booking form. We'll discuss your NDIS plan, goals, and needs during a free initial consultation. As an NDIS provider in Melbourne, we guide you through eligibility, plan activation, and creating a customized support package.

Person-centered care focuses on your individual needs, preferences, and goals. At Infinex Healthcare, our NDIS services in Melbourne emphasize this approach by involving you in every decision, from daily living assistance to community engagement, ensuring empowering and respectful support.

Our support workers undergo comprehensive training in NDIS standards, disability awareness, and specialized care techniques. As a leading NDIS provider in Melbourne, we ensure all staff are screened, qualified, and committed to delivering safe, compassionate services in areas like Box Hill.