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Where did this all begin?
At Infinex, we believe support should feel human, not transactional.
We saw too many people receiving services, but not truly belonging.
Too many homes that felt managed, not lived in.
Too many programs focused on hours, not people.
So we built something different.
Infinex was created to help people live real lives in real homes, connected to real communities.
We work alongside NDIS participants through a mentor-led model, replacing traditional support roles with guidance that builds confidence, daily living skills, and independence.
Infinex Healthcare was born
Your life. Your health. Your community.
Our focus is not on doing things for people, but walking with them as they grow, connect, and find their rhythm in everyday life.
Whether at home, out in the community, or through structured day programs, our approach centres on dignity, wellbeing, and genuine human connection.
We believe everyone deserves a place where they feel safe, respected, and part of something meaningful.
This is more than support.
This is a community.
From tailored daily help to safe community and travel support, we're here in Melbourne to empower NDIS participants and their loved ones every step of the way.
Services we are known for
We support NDIS participants across Box Hill, Balwyn and Glen Waverley with Daily Activities, Community Access, and Independent Living Options (ILO).
We provide mentor-led Independent Living Options for participants seeking to live independently with the right level of guidance and structure. Our ILO model supports individuals to develop and maintain daily living skills while enjoying privacy, dignity, and choice in their living environment.
Mentors work alongside participants to support routines, decision-making, and everyday responsibilities, without taking over or limiting independence.
ILO support focuses on:
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Daily living skills and routines
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Maintaining a safe and organised home
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Confidence in independent decision-making
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Connection to the community and support
Outcome:
Greater independence, stability, and long-term living confidence.
We provide mentor-led Independent Living Options for participants seeking to live independently with the right level of guidance and structure. Our ILO model supports individuals to develop and maintain daily living skills while enjoying privacy, dignity, and choice in their living environment.
Mentors work alongside participants to support routines, decision-making, and everyday responsibilities, without taking over or limiting independence.
ILO support focuses on:
-
Daily living skills and routines
-
Maintaining a safe and organised home
-
Confidence in independent decision-making
-
Connection to the community and support
Outcome:
Greater independence, stability, and long-term living confidence.
We provide mentor-led Independent Living Options for participants seeking to live independently with the right level of guidance and structure. Our ILO model supports individuals to develop and maintain daily living skills while enjoying privacy, dignity, and choice in their living environment.
Mentors work alongside participants to support routines, decision-making, and everyday responsibilities, without taking over or limiting independence.
ILO support focuses on:
-
Daily living skills and routines
-
Maintaining a safe and organised home
-
Confidence in independent decision-making
-
Connection to the community and support
Outcome:
Greater independence, stability, and long-term living confidence.
We provide mentor-led Independent Living Options for participants seeking to live independently with the right level of guidance and structure. Our ILO model supports individuals to develop and maintain daily living skills while enjoying privacy, dignity, and choice in their living environment.
Mentors work alongside participants to support routines, decision-making, and everyday responsibilities, without taking over or limiting independence.
ILO support focuses on:
-
Daily living skills and routines
-
Maintaining a safe and organised home
-
Confidence in independent decision-making
-
Connection to the community and support
Outcome:
Greater independence, stability, and long-term living confidence.
We support NDIS participants to engage confidently and meaningfully in their local community. Through mentor-led guidance, participants are supported to attend activities, appointments, social settings, and everyday outings that build confidence, routine, and independence.
Our approach focuses on real-world participation, helping individuals develop the skills and comfort needed to navigate their community safely and independently over time.
Supports may include:
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Attending community activities and events
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Social participation and connection
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Support with transport and accessing local services
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Building confidence in public and social environments
Outcome:
Greater independence, reduced isolation, and stronger connection to community life.
Our Community Day programs provide structured, supportive environments where participants can develop daily living skills, routines, and social confidence. Programs are mentor-led and designed to promote consistency, well-being, and purposeful engagement.
Rather than task-based activities, our programs focus on participation, independence, and everyday skill development in a calm and respectful setting.
Programs support:
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Routine building and daily structure
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Group participation and peer interaction
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Skill development through everyday activities
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Confidence and self-direction
Outcome:
Improved daily functioning, confidence, and readiness for independent living and community participation.
Our outreach services provide flexible, mentor-led support in the community or participant’s environment. These supports are designed to assist individuals during transitions, changes in routine, or periods where additional guidance is needed to maintain stability and independence.
Outreach focuses on maintaining continuity, safety, and engagement without disrupting a participant’s autonomy.
Supports may include:
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Short-term or flexible community support
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Assistance during transitions or changes
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Support to maintain routines and engagement
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Practical guidance to strengthen independence
Outcome:
Stability, continuity of support, and sustained participation in daily life.
Our Commitment to Community
Discover who we are and how we support NDIS participants to live independently, confidently, and connected to their community.
At Infinex, we believe support should feel human, consistent, and respectful, not transactional.
Our mentor-led approach replaces traditional support roles with meaningful guidance that helps individuals build daily living skills, strengthen routines, and engage confidently in everyday life.
We focus on independence, wellbeing, and genuine connection, supporting people in their homes, through community access, and across structured programs designed to promote stability and personal growth.
Everything we do is grounded in dignity, choice, and real-world participation.
What Our Participants Say
"What stood out straight away was how natural everything felt. The mentors guided and encouraged us all. It is great to be part of the team.”
PVH
How We Work With You
Steps
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Meet & Understand Your Needs We start with a friendly chat involving you, your family, or support coordinator to dive into your goals, current supports, and NDIS plan, ensuring we truly get what matters most to you.
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Match Supports & Build a Plan Our team carefully pairs you with compatible support workers and crafts a custom plan that aligns with your aspirations, making sure every detail feels right and empowering.
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Start Supports & Ongoing Care We launch your supports with safety and comfort in mind, keeping you updated along the way and flexibly adjusting as life evolves, because your well-being is our ongoing priority.
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Review & Celebrate Progress We regularly check in to celebrate wins, refine the plan, and ensure you're thriving, fostering long-term joy and independence in your Melbourne community.
Long-term thinking, not short-term service delivery
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Participants, families, and coordinators choose Infinex because we think beyond the next shift or invoice.
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Our model supports:
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gradual skill development
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sustainable independence
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confidence over time
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transitions into greater autonomy
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This is especially important for the ILO, where success depends on planning for the future, not just managing the present.
Why Participants and Families Choose Infinex
We build real independence, not reliance
Families and participants choose Infinex because our focus is on building capacity in everyday life, not creating dependence on staff.
Our mentor-led approach supports people to develop routines, decision-making, and daily living skills so independence grows over time, not just support hours.
This matters because families are thinking long-term:
“Will my child still be okay when I’m not around?
Support Staff are Mentors who guide
Consistency matters. Relationships matter.
Infinex replaces traditional support worker models with mentors who walk alongside participants, understand their goals, and support growth without taking control.
Participants choose Infinex because they feel respected as adults, not managed as tasks.
Community is part of daily life, not an occasional outing
Infinex is designed around real community participation, not scheduled “activities.”
Participants are supported to be part of their local area, using transport, accessing services, forming social connections, and building confidence in everyday environments.
Families and participants choose Infinex because they want life to happen in the community, not on the sidelines.
Support that fits real life, not rigid systems
NDIS plans are complex, life is more complex.
Participants and families choose Infinex because our supports adapt to:
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changes in routine
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fluctuations in capacity
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different stages of independence
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real-world needs, not just roster requirements
This flexibility creates trust — especially for families who have experienced instability with other providers.
Safe, stable living environments that feel like home
For ILO and independent living, stability is critical.
Participants and families choose Infinex because our homes are:
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calm and predictable
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structured without being restrictive
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designed to support daily living skills
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supported by mentors who are consistent and familiar
The question families ask is not “Is there support?”
It’s “Is this a place where my loved one will feel settled, safe, and respected?”
A provider that sees the whole person
Infinex is chosen because we don’t reduce people to diagnoses, behaviours, or funding categories.
We work with individuals as people, with preferences, strengths, challenges, and aspirations, and design supports around how they want to live.
That human approach is what families notice first, and value most.
Local NDIS Provider in Box Hill
We support NDIS participants across Box Hill, Balwyn and Glen Waverley with Daily Activities, Community Access, and Independent Living Options (ILO).
NDIS-registered provider
Provider number 4-K6WZ87T
Talk to Us About NDIS Support
Share a few details and our team will contact you within 3 business hours
Phone number: +61 417 562 539
Email: admin@infinexhealthcare.com.au
We respect your privacy. Your information is only used to respond to your enquiry.
Enhancing Lives
Respected
Your choices and dignity always come first.
Supported
Reliable, fearless care — 24/7, every day.
Connected
Real relationships, real community, real belonging.
Celebrated
Your wins are our wins. Joy is part of the plan.
